Refund & Cancellation Policy
Last updated: October 20, 2026
This page explains general considerations for travel changes and refunds. The final terms for any trip depend on the written booking agreement and the applicable airline, hotel, tour operator, and other supplier rules.
1. No booking is made through this website alone
Submitting an inquiry through this website does not itself make a reservation or create a confirmed travel booking. A booking is confirmed only when the relevant arrangements, price, payment terms, and cancellation conditions have been confirmed in writing and any required payment or supplier acceptance has occurred.
2. Cancellation terms vary by supplier
Refund eligibility and cancellation fees can vary by airline fare, hotel rate, tour, activity, ticket, supplier, timing, and destination. Some travel products may be non-refundable or may carry escalating cancellation charges. Review the specific written terms before paying. If terms are not clear, ask for clarification before confirming.
3. How to request a cancellation or change
Contact Blue Parrot Agency as soon as possible by phone at +1 (831) 471-8785. Include the lead traveler name, booking reference (if any), the affected travel service, and the change or cancellation requested. Do not send payment card numbers or sensitive identity documents in an ordinary email.
A request is not effective until acknowledged and processed under the applicable booking terms. Some suppliers require changes to be made through their own systems or have deadlines that are outside the agency's control.
4. Refund timing and payment method
If a refund is approved, the amount and timing depend on the supplier's rules, payment provider, and applicable law. Where possible, refunds are returned through the original payment method. Supplier processing delays may affect when funds arrive. Any agency service fees, deposits, or non-recoverable costs must be disclosed in the written terms that apply to the booking and are subject to applicable law.
5. Supplier cancellations and disruptions
If a supplier cancels or materially changes a service, the available options may include a refund, rebooking, credit, or alternative arrangement depending on the contract and applicable law. Weather, transport disruption, government restrictions, and other events may trigger special supplier terms. Contact us for help understanding the options available for your specific booking.
6. Travel insurance
Consider travel insurance appropriate for your trip, including cancellation, interruption, medical needs, and emergency assistance. Coverage depends on the policy wording, exclusions, and circumstances; confirm details with the insurer.
7. Statutory rights
This policy does not limit consumer rights that cannot lawfully be excluded. If this general page conflicts with mandatory law or the written terms applicable to a booking, the applicable law and enforceable booking terms govern.
8. Contact
Blue Parrot Agency
1855 41st Ave, Suite F02
Capitola, CA 95010, United States
Phone: +1 (831) 471-8785